FREQUENTLY ASKED QUESTIONS

WHAT ARE THE DELIVERY TIMES AND RATES?

We’re doing our best to deliver your package as soon as possible. The processing time is between 3-5 business days. However, it may vary and might take a bit longer for custom orders and special request. We will keep you posted if there's any delay. As for shipping - we use DHL delivery services, often we use the express delivery (free of charge), door-to-door, insured, of course. So that shouldn't take long.



WILL MY ITEMS BE GIFT-WRAPPED?

Each item is being shipped in a gift box. if you need it wrapped, let us know when you place the order and we'll make sure to wrap it as a gift.
Search online for Ring Size Chart (there are many of them online) and find out the right size. Note that if you're between sizes it is for the best to take the larger one.

If you hesitate with the size contact us.



IS THERE A TRACKING NUMBER?

All of our packages have a tracking number, which will be sent to you Immediately when we’ll ship your package. You can always see it again in your order information. Use the number to track your order.
Please contact us if you have any difficulties with tracking your order. We will happily send you the right tracking link or check if there’s any problems with the package delivery.



PAYING METHOD - CAN I USE PAYPAL WITHOUT AN ACCOUNT?

The answer is yes. Note that we do recommend creating a Paypal account for a faster and easier checkout, but you can actually pay with your credit card through paypal, just like in any online purchase.



SIZING DETAILS

As each item is handmade, size can be specified during the time that you place your order. We do not charge extra for sizes.



HOW DO I MEASURE MY RING SIZE?

The best thing would be to go to a store next to you, and ask them to check your size. It is very easy for jewelry stores to find out the right size.

But if you want to measure your size at home, here are some tips:

Make sure your finger is at a normal body temperature -- fingers can shrink or expand when cold or hot.

If your knuckle is much larger than your finger’s base, take two separate measurements and choose a size in between.

You want a ring to fit over your knuckle, but not be too loose or it will shift around.

Search online for Ring Size Chart (there are many of them online) and find out the right size. Note that if you're between sizes it is for the best to take the larger one.

If you hesitate with the size contact us.



CAN I PERSONALIZE MY ORDER?

We handle customized orders, feel free to contact us and we'll gladly assist. You ca change the stones, sizes, and gold style (white/yellow/rose). Send us a personal message and we'll provide the details. We always try to do the best and answer any request.



CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.